(IM Convo of the Day: E-mail edition)
(background, there was a rebate I sent which was late and I didn’t receive it. I tried to call in and speak to someone about it who was very rude. I then sent an e-mail and someone from the executive level in the company got back to me and issued the rebate. I was happy and what was done was done, until the rep I spoke with reached out to me with one more jab…)
| From: | Monica Tan |
| To: | shahryar |
| Date: | 04/09/2010 04:50 PM |
| Subject: | rebate |
Hello,
Please be informed that your rebate claim has been approved by the management despite being late for 19 days.
To track or print your claim form – click here – http://www.promoprocess.com/
regards,
Monica
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Yes, I just spoke with Mr. Eshghi, an executive from Micronet. He said the rebate should be approved in 2-3 business days.
I also complained about your rudeness and he told me he sent a message to you about it. I understand your need to follow your company’s protocol but there was no need to get rude with me. At least you should have extended me the courtesy of speaking with a supervisor or someone if you could not issue the rebate. You wouldn’t give me your name or anything, and then you just threw me in someone’s voicemail without saying who. What was that all about? Very rude.
Anyways, Mr. Eshghi was a very nice man and we spoke for a little while afterwards about other things including the history with his company. So this whole experience has helped me make a friend.
Shahryar Rizvi
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My rebate from Micronet/Fantom Drives has arrived, thank you for your help
